As you can see, their advertisements convey the 'everyday' woman by their actors in everyday situations;
- meeting friends at the cafe
- cooking dinner
- nattering on the sofa with mates
- going on a night out
This kind of company needs an online presence as well as television advertisements due to the fact that it is advertising a brand that is only available to order. So after watching the advert, you have to proactively engage with the brand and its products by going through a process to receive it. Therefore, after a bit of YouTube exploration, I found that they have videos of 'how to' and 'advice' with their Simply Be stylists employees. As they save money by not having expenditure on stores and storage and staff etc, they should spend more on advertising and marketing.
These YouTube videos don't have many likes, comments or views - due to the fact that they aren't known about. I suggest a marketing campaign informing their current and potential clientele of the other services they provide which will inevitably develop their relationship management with their customers - providing a return on their proactive order process.
http://www.youtube.com/user/SimplyBeUK?feature=watch - Simply Be YouTube Channel link
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